On Sale: Apr 21, 1993
Page Count: 320 pages
Publisher: Basic Books
ISBN-13: 9780201608137

$24.99

$31.99 CAD

Format

Trade Paperback

Format:

Trade Paperback $24.99 $31.99 CAD

Buy from Other Retailers:

Amazon
Barnes & Noble
Books-A-Million
Bookshop
Target
Walmart

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

Genre:

Nonfiction
Business & Economics
General

By clicking ‘Sign Up,’ I acknowledge that I have read and agree to Hachette Book Group’s Privacy Policy and Terms of Use

Richard C Whiteley

About the Author

Richard C. Whiteley, one of the world’s most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America’s leading experts on customer-focused quality.

Learn more about this author

Contributors

Formats and Prices

Price

Price

Format

Format:

Buy from Other Retailers:

Description

Genre:

About the Author Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.

You May Also Like

Newsletter Signup

Richard C Whiteley

About the Author