By Karl Albrecht

On Sale: Jan 1, 1992
Publisher: Grand Central Publishing
ISBN-13: 9780446393164

$19.99

$25.99 CAD

Format

Trade Paperback

Format:

Trade Paperback $19.99 $25.99 CAD

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From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.