Nelson P. Repenning

About the Author

Nelson P. Repenning is the School of Management Distinguished Professor at the MIT Sloan School of Management. He is the director of MIT’s Leadership Center and Poets & Quants named him one of the world’s top executive MBA instructors. He lives in Cambridge, MA.

Donald C. Kieffer is a senior lecturer in operations management at the MIT Sloan School of Management and founder of ShiftGear Work Design. He was previously vice president of operational excellence for Harley-Davidson. He lives in Somerville, MA and Burlingame, CA.