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Photo Credit: Bryce Vickmark

Donald C. Kieffer

About the Author

Donald C. Kieffer is a senior lecturer in operations management at the MIT Sloan School of Management and founder of ShiftGear Work Design. He was previously vice president of operational excellence for Harley-Davidson. He lives in Somerville, MA and Burlingame, CA.

By the Author

There’s Got to Be a Better Way
There’s Got to Be a Better Way

There’s Got to Be a Better Way

by Nelson P. Repenning, by Donald C. Kieffer

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